Last updated: May 2025

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At Dr Jen Coaching, we are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our services or visit our website.

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1. Who we are

Dr Jen Coaching
Email: info@drjencoaching.co.uk
Data Controller: Dr Jen Coaching is the data controller for your personal data.

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2. What personal data we collect

We may collect and process the following information:

• Identity Data: name, age/date of birth.

• Contact Data: email address, phone number.

• Health Data: relevant information you share for coaching purposes (this is sensitive data under GDPR).

• Usage Data: how you use our website.

• Technical Data: IP address, browser type, and similar information collected through cookies (see section 8).

 

3. How we collect your data

We collect data when you:

• Contact us directly via email or our website.

• Complete forms on our website.

• Engage with our services.

• Provide feedback or testimonials.

 

4. How we use your data

We will only use your data where the law allows us to, including:

• To deliver our services.

• To respond to your enquiries.

• To manage our relationship with you.

• To comply with legal or regulatory obligations.

Sensitive health data will only be collected and processed with your explicit consent.

 

5. Payments

When you make a payment through our website, we collect and process payment information such as your name, billing address, and payment card details. Payment processing is securely handled by Wix Payments, who adhere to strict industry security standards like PCI-DSS. We do not store your full payment card details on our servers. The legal basis for processing your payment data is the performance of a contract with you to provide our services. Your payment information may be shared only with our payment processors and banking partners as necessary to complete your transaction securely.

For more information on how Wix Payments processes and protects your payment data, please review their Privacy Policy at https://www.wix.com/about/privacy

 

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6. Legal bases for processing

We rely on the following lawful bases:

• Consent: where you have given clear consent.

• Contract: processing necessary for providing our services.

• Legal obligation: complying with laws and regulations.

• Legitimate interests: for certain administrative purposes, except where your rights override those interests.

 

7. How we share your data

We will never sell your data. We may share your data with:

• Service providers who help us operate our website or manage communications (e.g., secure email platforms).

• Professional advisers (accountants, legal advisers) if required.

• Regulators or authorities if required by law.

All third parties are required to respect the security of your data and comply with GDPR.

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8. How we store and protect your data

We store your data securely using industry-standard safeguards. We retain personal data only for as long as necessary for the purposes we collected it, including any legal or reporting requirements.

 

9. Cookies

Our website uses cookies and similar technologies to help it work properly and to understand how visitors interact with it.

What are cookies?
Cookies are small text files stored on your device when you visit our website.

What we use cookies for

We use:

• Essential cookies – these are necessary for the website to function.

• Analytics cookies – we use Website Analytics to understand how visitors use our site and to help us improve it.

 

Managing cookies
When you visit our site, you will see a cookie banner. You can choose to accept or reject non-essential cookies.
You can also adjust your browser settings to refuse or delete cookies at any time.
For more information about cookies, visit www.allaboutcookies.org.

 

10. Your data rights

Under GDPR, you have rights including:

• Access to your data.

• Correction of inaccurate or incomplete data.

• Erasure (‘right to be forgotten’).

• Restriction of processing.

• Data portability.

• Objection to processing.

• The right to withdraw consent at any time.

To exercise these rights, contact us at info@drjencoaching.co.uk

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11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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12. How to contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@drjencoaching.co.uk